Warranty

[Andtapes]

How many days after stringing (warranty against breakage or other thing) do you accept a string job back?

Thanks

[Hawkeye2]

Hi Andtapes,

i think you should make an individual decision depending on the customer and the situation.

You can easily play 6 hours of Tennis in 2-3 Days and some strings won't last that long.

If the string breaks after just a few days in an "unusual" place (for example near the frame) you can think about a free string job.

Or you charge just the string costs when in doubt.

Bye

[Jens]

In fact it happens quite frequently that monofilaments break near the frame. This has nothing to do with a bad string job. This is because of the unusually high stress on the string if the ball impact is near the frame, plus the monofilament's weakness to shear forces.
So I would tell this to every customer and not accept any complaints about the string breaking at a miss-hit. He/she might not want to understand this; in that case please refer to the stringforum. ;)

[Hawkeye2]

@Joe

If you want to keep this customer you should be a little more obliging...

Of course it's possible that a string breaks near the frame without any error on the part of the stringer but it's the typical situation for a player to think that this was a bad stringing job.

So if it happens once you can tell your customer about this possible miss-hit but still give him a free restring or just charge the string costs.

Next time he may be aware that you will charge him the full price...

Bye